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At NeedNami, we want you to be satisfied with your purchase. Please review our policy below before placing an order.

Return Window
We accept returns within 14 days of delivery. After this period, we may not be able to process your request.

Eligibility for Returns
To qualify for a return: Items must be unused, in original condition, and in original packaging. Proof of purchase (order number or receipt) is required.

Non-Returnable Items
Certain items may not be eligible for return for hygiene, safety, or final sale reasons.

Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.

Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, you must contact us within 48 hours of delivery with clear photos. We will resolve the issue promptly.

Refund Process
Once your return is received and inspected, we will notify you of approval or rejection.

• Approved refunds will be issued to your original payment method
• Please allow 5–10 business days for processing after approval

Order Changes & Cancellations
Once an order is placed, we are unable to make any changes or cancellations once an order has been submitted. Please review your order carefully before completing your purchase.

Lost or Delayed Packages
If your package is delayed or marked as delivered but not received, please contact us. We will assist you in working with the shipping carrier. Refunds are not guaranteed for carrier-related issues but will be handled on a case-by-case basis.

Chargebacks & Disputes
We are committed to resolving any issues quickly. By placing an order, you agree to contact us at support@neednami.combefore filing a chargeback or dispute with your bank. Most concerns can be resolved directly with our support team.

Contact Us
For any questions or concerns, please contact us at:
support@neednami.com